Privacy policy

Data Policy for Seize the Stay Ltd

1. Introduction

This Data Policy outlines how Seize the Stay Ltd collects, uses, stores, and protects data in relation to its short-let services. Our goal is to ensure transparency, compliance with legal standards (e.g. GDPR, CCPA), and the safeguarding of sensitive information.

2. Scope of the Policy

This policy applies to all data collected, stored, and processed by Seize the Stay Ltd, including: Guest data (e.g. personal and payment information). Employee or contractor data. Operational data (e.g. booking records, maintenance schedules).

3. Data Collection

We may collect the following types of data: Personal Data: Names, email addresses, phone numbers, government IDs (if required for booking verification), and payment details. Usage Data: Information about how users interact with our website or app (e.g. IP addresses, browser type). Operational Data: Maintenance logs, property performance metrics, and feedback forms.

4. Purpose of Data Collection

We collect data to: Facilitate bookings and manage guest stays. Comply with legal and regulatory requirements. Improve our services and ensure property maintenance. Communicate important updates, promotions, or emergency information to guests.

5. Data Storage and Retention

Data is stored securely on encrypted servers, either in-house or through trusted third-party providers. Personal data is retained for as long as necessary to fulfil the purposes outlined or comply with legal obligations. For example: Booking records: 7 years (to comply with tax regulations). Payment details: Deleted immediately after the transaction, unless required for refund or dispute resolution purposes.

6. Data Sharing

We may share data only in the following cases: Service Providers: With third-party platforms that help manage bookings, payments, and guest communications (e.g. Airbnb, payment gateways). Legal Compliance: With authorities if required by law (e.g. local tax reporting or legal investigations). Maintenance Teams: With contractors responsible for property upkeep (limited to operational data). We will never sell or rent personal data to third parties.

7. Guest Rights

Guests have the right to: Access the personal data we hold about them. Request corrections to inaccurate or incomplete data. Request deletion of personal data (subject to legal obligations). Withdraw consent for non-essential data processing. Submit complaints to the relevant data protection authority.

8. Security Measures

We employ industry-standard practices to secure data, including: Encryption of sensitive data (e.g. payment details). Regular security audits and updates to our systems. Restricted access to data, with permissions granted only to authorised personnel.

9. Data Breaches

In the event of a data breach, we will: Assess the scope and impact of the breach. Notify affected individuals promptly if the breach poses a high risk. Report the breach to the appropriate authorities within the required timeframe.

10. Cookies and Tracking

We use Google Analytics 4 to understand how visitors use our website, for example which pages are read and which enquiries come from where. Google Analytics sets cookies in your browser.

No analytics cookie is set and no Google script is loaded until you accept. When you first visit the site we show a banner with two choices, Accept and Decline, and nothing is measured until you pick Accept. Your choice is stored in your browser and the banner does not return. To change your mind, clear this site's data in your browser settings and choose again the next time you visit.

If you accept, we collect pages viewed, approximate location, device and browser type, the source that brought you to us, and the actions that matter to us as a business, such as submitting the contact form, clicking a booking button, opening the booking calendar, and clicking our phone number or email address. We do not use advertising cookies, we do not share this data with advertisers, and Google Analytics is configured with advertising and personalisation signals switched off.

You can also block cookies through your browser settings or use a browser extension such as the Google Analytics opt-out add-on.

11. Updates to This Policy

We may update this Data Policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated to guests via email or website notifications.

12. Contact Us

For questions or concerns about this Data Policy, please contact us at hello@seizethestay.co.uk