Data Policy for Seize the Stay Ltd
1. Introduction This Data Policy outlines how Seize the Stay Ltd collects, uses, stores, and protects data in relation to its short-let services. Our goal is to ensure transparency, compliance with legal standards (e.g., GDPR, CCPA), and the safeguarding of sensitive information.
2. Scope of the Policy This policy applies to all data collected, stored, and processed by Seize the Stay Ltd, including: Guest data (e.g., personal and payment information). Employee or contractor data. Operational data (e.g., booking records, maintenance schedules).
3. Data Collection We may collect the following types of data: Personal Data: Names, email addresses, phone numbers, government IDs (if required for booking verification), and payment details. Usage Data: Information about how users interact with our website or app (e.g., IP addresses, browser type). Operational Data: Maintenance logs, property performance metrics, and feedback forms.
4. Purpose of Data Collection We collect data to: Facilitate bookings and manage guest stays. Comply with legal and regulatory requirements. Improve our services and ensure property maintenance. Communicate important updates, promotions, or emergency information to guests.
5. Data Storage and Retention Data is stored securely on encrypted servers, either in-house or through trusted third-party providers. Personal data is retained for as long as necessary to fulfil the purposes outlined or comply with legal obligations. For example: Booking records: 7 years (to comply with tax regulations). Payment details: Deleted immediately after the transaction, unless required for refund or dispute resolution purposes.
6. Data Sharing We may share data only in the following cases: Service Providers: With third-party platforms that help manage bookings, payments, and guest communications (e.g., Airbnb, payment gateways). Legal Compliance: With authorities if required by law (e.g., local tax reporting or legal investigations). Maintenance Teams: With contractors responsible for property upkeep (limited to operational data). We will never sell or rent personal data to third parties.
7. Guest Rights Guests have the right to: Access the personal data we hold about them. Request corrections to inaccurate or incomplete data. Request deletion of personal data (subject to legal obligations). Withdraw consent for non-essential data processing. Submit complaints to the relevant data protection authority.
8. Security Measures We employ industry-standard practices to secure data, including: Encryption of sensitive data (e.g., payment details). Regular security audits and updates to our systems. Restricted access to data, with permissions granted only to authorised personnel.
9. Data Breaches In the event of a data breach, we will: Assess the scope and impact of the breach. Notify affected individuals promptly if the breach poses a high risk. Report the breach to the appropriate authorities within the required timeframe.
10. Cookies and Tracking We use cookies and similar technologies on our website to enhance user experience and analyse traffic. Guests can manage their cookie preferences through their browser settings.
11. Updates to This Policy We may update this Data Policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated to guests via email or website notifications.
12. Contact Us
For questions or concerns about this Data Policy, please contact us at hello@seizethestay.co.uk
